Privacy Notice
Perfect Finish Painting by Luke Coleman Website: perfectfinishpaintinglc.co.uk
1. Introduction
This Privacy Notice explains how Perfect Finish Painting by Luke Coleman (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website or contact us for painting and decorating services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or contacting us, you agree to the practices described in this notice.
2. Data Controller
Perfect Finish Painting by Luke Coleman Sole Trader: 12 Exmoor Close Ellistown Leicestershire LE67 1FP
Email: perfectfinishlc@hotmail.co.uk Telephone: 07769155991
3. Personal Data We Collect
We only collect the minimum information necessary to respond to your enquiry or provide a quotation. This includes:
Name
Email address
Details of your enquiry or message
We do not collect or store payment information on the website. All payments are made via invoice after work completion or agreed part‑payments via email.
We do not create user accounts, and no customer login is required or available on the website.
4. How We Collect Your Data
We collect personal data in the following ways:
When you submit a message or enquiry through the website contact form
When you contact us directly by email or telephone
When we communicate with you to arrange quotations, bookings, or services
Messages submitted through the website are sent directly to our Hotmail email account (perfectfinishlc@hotmail.co.uk) and stored there for communication and record‑keeping.
5. How We Use Your Data
We use your personal information only for:
Responding to your enquiry
Providing quotations
Communicating about work you have requested
Creating and sending invoices
Maintaining business records for accounting and tax purposes
We do not use your data for marketing, newsletters, or promotional messages.
6. Legal Basis for Processing
We process your personal data under the following lawful bases:
Contract – to provide a quotation or carry out services you have requested
Legitimate interests – to respond to enquiries and maintain business records
Legal obligation – to keep accounting records for HMRC compliance
7. Data Sharing
We do not sell, trade, or share your personal data with third parties for marketing or advertising.
Your data may be processed by:
IONOS – website hosting provider
Microsoft/Hotmail – email service provider
These providers may process data on our behalf but do not have permission to use it for their own purposes.
We do not share your data with anyone else unless required by law.
8. Data Storage and Retention
Your enquiry and related communications are stored securely within our Hotmail email account.
We retain:
Enquiries, emails, and invoices for up to 6 years for accounting and tax purposes
Data may be deleted sooner if no longer required
After the retention period, data is securely deleted.
9. Cookies and Website Tracking
Our website is hosted by IONOS, which may use essential cookies required for the operation, performance and security of the website.
We may also use the following types of cookies:
- Analytics cookies (to understand how visitors use our website)
- Tracking cookies (to monitor user behaviour and improve services)
- Advertising and marketing cookies (to support relevant advertising)
- Third-party tools and services that may set cookies on our behalf
Essential cookies do not require consent under UK GDPR. However, non-essential cookies (such as analytics and marketing cookies) will only be used where you have provided your consent via our cookie banner.
You can manage or withdraw your cookie preferences at any time through your browser settings or our website cookie controls.
10. Social Media Links
Our website may include links or buttons to social media platforms (such as Facebook or Instagram). These platforms may collect data independently according to their own privacy policies. We do not control how they collect or use your data.
11. International Data Transfers
We do not transfer your personal data outside the UK or EU. IONOS and Hotmail may store data on servers located within the UK or EU.
12. Children’s Privacy
Our services are not directed at children under 16, and we do not knowingly collect personal data relating to children.
13. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (where legally possible)
Object to or restrict processing
Request a copy of your data in a portable format
Withdraw consent (if consent was the basis for processing)
To exercise your rights, contact us at: perfectfinishlc@hotmail.co.uk
14. Security
We take reasonable steps to protect your personal data, including secure email storage and restricted access. However, no online transmission is completely secure, and we cannot guarantee absolute security.
15. Changes to This Privacy Notice
We may update this Privacy Notice from time to time. The latest version will always be available on our website.
16. Contact
If you have any questions about this Privacy Notice or how your data is handled, please contact:
perfectfinishlc@hotmail.co.uk
07769155991
